Do you ever get tired of other people's complaining and negativity? How can you stay calm, upbeat, and motivated despite other people’s grumpiness, rudeness, or pessimism? This program is all about helping you be your best. Even though you may not be able to change your colleagues, customers, or even your boss, you can reduce your stress and frustration by changing how you respond. Staying positive and calm is easier when you learn how to build your immunity. This course teaches you Tina’s proprietary five-step “Immunity to Negativity Formula™”. You’ll learn simple techniques for staying calm and choosing to respond as your best self. This is a key skill you can build for yourself so you can enjoy less stress and frustration. You can even teach others so they can improve customer service, teamwork, and relationships within your company.
Learning Objectives
- How to PREPARE your mindset ahead of time to make it easier to stay positive in the moment
- How to PRACTICE on the easy stuff so you get better at staying calm
- How to PAUSE & NOTICE in the moment so you can avoid reacting and feeling stressed
- How to make it easier to CHOOSE the best response for yourself, the other person, and your team
Major Topics
- Emotional Intelligence
- Management Skills
- Teamwork
- Customer Relations
