Have you ever found yourself wondering why people won't just listen to you? Or maybe you have found yourself surrounded by people that make your jaw clench...you know the people...the challenging people. Leaders walk a tightrope of being strong, but not aggressive, polite, but not a pushover. It is exhausting! In this session, you will uncover the secrets to working with (and overcoming) challenging people derived from the decades of experience Summer brings from her time on the frontlines and as an HR Professional working with companies such as Walt Disney World, H-E-B and even a dude ranch.
Learning Objectives
Discover the Jedi Mind Trick of Self-Management Uncover the 4 types of difficult people and what to do about them Walk away with actionable and immediate steps to take to improve relationships with their team, their leaders, and their peers
Major Topics
Conflict Management Interpersonal Relationships Personality Styles
