November 29, 2022


Webinar


1 Total CPE Credits

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Navigating Difficult Conversations with Clients

  • Instructor

    Jill Schiefelbein

Learning Objectives

  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Major Topics

  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

CPE Credits Available

1
Total CPE
1
Communications and Marketing

Things to Know About This Course

Prerequisites

None

Advanced Preparation

None

Intended Audience

Business Professionals

Provider

ACPEN

Register For This Event

  • ASCPA Member

    $ 39 39
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  • ASCPA Non-Member

    $ 59 59
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