Navigating Difficult Conversations with Coworkers

Instructor

Jill
Schiefelbein

Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.

Learning Objectives

Understand the direction of your communication and how that impacts how you communicate during difficult situations
Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
Gain insights on the role that conflict plays in an organization and how to use it to your advantage

Major Topics

Communication
Negotiation
Conflict
Persuasion
Management
Leadership

CPE Credits Available

1 CPE

1: Communications and Marketing

Things to Know About This Course

Prerequisites

None

Advanced Preparation

None

Intended Audience

Business Professionals

Provider

ACPEN