Today's competitive environment requires the CPA to be a strong negotiator. Learn to ask for the business and close the deal. Topics emphasize negotiation skill building, effective communications, telephone techniques and the negotiation process. Finally, cover the importance of the human side of negotiations, including empathy, ego and needs.
Learning Objectives
- Identify how to become a stronger negotiator including asking for the business and closing the deal.
- Recognize negotiation skill building, effective communications, telephone techniques and the negotiation process.
- Identify empathy, ego and needs as they relate to negotiations.
Major Topics
- Becoming a stronger negotiator
- Negotiation skill building, effective communications, telephone techniques and the negotiation process
- The role of empathy, ego and needs in negotiations
