Emerging from the pandemic is a workplace culture governed by values. Far from a soft approach, it can drive significant business results. Organizations that embrace an empathetic culture increase performance and decrease turnover, while their customers report a more positive experience. Additionally, being more “person-focused” strongly correlates with more effective ethics and compliance programs. These insights can provide a roadmap for the "new normal" as the world emerges from the crisis. How employees and management move forward from this experience will shape the workplace for decades to come.
Learning Objectives
- Define a values-based approach to corporate governance
- Examine the benefits from promoting empathy
- Discuss best practices for creating cultural change
- Review strategies for increasing worker satisfaction and productivity
Major Topics
- Employee engagement
- Values-based governance
- Organizational culture
- Employee relations
