Human Resources professionals are often tasked with investigating allegations of employee misconduct, discrimination, and others. Investigation training is traditionally presented from the position of an outsider looking in, such as a governmental agency, law firm, or private investigator. HR investigations require similar skills, but the environment and the approach are quite different. This session provides best practices for interviewing to gather accurate information, such as creating and asking open ended questions, effective listening, and understanding verbal and non-verbal communication. Attendees will end the session with takeaways to immediately implement in future HR investigations. Two of three Episodes in the series.
Learning Objectives
- Define interview
- Learn differences between closed and open questions
- Improve listening skills
- Learn to analyze verbal communications
- Detect and understand non-verbal communications
- Learn methods to document results
Major Topics
- Interview terminology
- Types of questions
- Levels of listening
- Verbal and nonverbal communications
- Documenting results
