Have you ever found yourself wondering why people won't just listen to you? Or maybe you have found yourself surrounded by people that make your jaw clench...you know the people...the challenging people. HR Professionals walk a tight rope of being strong, but not aggressive, polite, but not a push over. It is exhausting! In this session, you will uncover the secrets to working with (and overcoming) challenging people derived from the decades of experience Summer brings from her time on the frontlines and as an HR Professional working with companies such as Walt Disney World, H-E-B and even a dude ranch.
Learning Objectives
- Discover the Jedi Mind Trick of Self-Management
- Uncover the 4 types of difficult people
- Walk away with actionable and immediate steps to take to improve relationships with their team, their leaders, and their peers
Major Topics
- Team dynamics
- Influence
- Organizational behavior
- Leadership
