Unlock the secrets to transforming workplace and client conflicts into opportunities for growth and innovation. As accounting professionals play an increasingly influential role in organizational decision-making, the ability to transform conflict into opportunity is paramount. In this course, learn how to elevate your conflict resolution skills with methods grounded in "Crucial Conversations," "Fierce Conversations," and "Leading with Questions." Discover how to build stronger client and colleague relationships and model constructive communication behaviors. This class breaks down transformative strategies into actionable steps that every CPA can master. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation, you will be able to...
- Identify performance management statistics driving human behavior.
- List the components of the Results Model and why ethical performance management matters.
- Identify the purpose of a scorecard and state the key components that matter.
- How to always operate "above the line" and the impact that has on driving results.
- Distinguish the most important components that take a scorecard from good to great.
- Identify the criterion that matters most during goal-setting.
- Compare and contrast various role-play examples of coaching conversations and assess the effectiveness of each; what components make them good and what makes them great.
- Identify and recall what short affirmations and re-directs sound like and how to use them effectively during coaching.
- Apply the follow-up rules of success.
- Recognize the crucial role of empathy and how to apply/cultivate it in your leadership approach.
- Effectively use the support tools provided to create your action plan to improve performance management with your people and yourself.
Major Topics
The major topics that will be covered in this course include:
- The urgency of leading change now & the steps in leading change
- The power of crafting a vision that encourages buy-in
- The art and science of building strong partnerships
- Accelerating change through relationship networks
- Communication strategies for change
- Establishing a feedback culture for successful change
- Managing self in times of change
- Case studies and real-world scenarios
