The issue of civility, or lack thereof, has garnered much attention from leaders, Human Resource professionals and employees at large. The cost of incivility is high not only to the bottom line but to the human spirit. This webinar, based on ethical principles and values, is designed to look at the fundamental relationship skills that foster workplace civility. Understanding that workplace civility is far more than manners, we will dive into behaviors that help promote a workplace where each individual feels respected and valued. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation you will be able to...
- Recall conflict concepts and tools to help move conflict to productive outcomes
- Identify human tendencies that hamper conflict management and offer ways to minimize them
- Distinguish gossip and emotions related to conflict
- Recognize mindset and skills helpful in collaboration
Major Topics
The major topics that will be covered in this class include:
- Ethical Values and Principles
- Compassion
- Managing Expectations
- Respect and Humility
- Attribution Theory
