Today, more than ever, effective performance management is critical to the well-being of an organization, as well as the engagement and satisfaction of staff. Unfortunately, performance management is also often one of the most dreaded responsibilities managers face. This session will provide insight into what performance management is, how to prepare and conduct performance appraisals, how to coach the marginal employee, legal considerations to be aware of when conducting an appraisal, and ways to engage and motivate staff. In addition to providing tools to conduct effective appraisals, we will also look at the ethical implications of employee reviews. When done well, performance management has the power to improve communication between managers and their staff as well as help foster stronger career paths and routes for growth. It can motivate, re-engage, and energize everyone involved. Ethical values such as fairness, accountability, respect, intellectual honesty, and trust will be incorporated into this session. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation you will be able to...
- Recall conflict concepts and tools to help move conflict to productive outcomes
- Identify human tendencies that hamper conflict management and offer ways to minimize them
- Distinguish gossip and emotions related to conflict
- Recognize mindset and skills helpful in collaboration
Major Topics
The major topics that will be covered in this course include:
- What is civility and how it is tied to the bottom line?
- Principles of Civility
- Giving the Benefit of the Doubt
- Inclusivity
- Communication
- Review of ethical values and principles with an emphasis on:
- Respect
- Courage
- Compassion
- Honor
- Accountability
