Discover the communication edge that will take your CPA career to the next level. This comprehensive course empowers CPAs with the tools to enhance clarity, build trust, and drive decisions. Learn to transform complex jargon into actionable insights and develop powerful persuasion techniques that resonate with clients and stakeholders. Join me to sharpen your communication skills and elevate your professional impact. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation, you will be able to...
- Identify performance management statistics driving human behavior.
- List the components of the Results Model and why ethical performance management matters.
- Identify the purpose of a scorecard and state the key components that matter.
- How to always operate "above the line" and the impact that has on driving results.
- Distinguish the most important components that take a scorecard from good to great.
- Identify the criterion that matters most during goal-setting.
- Compare and contrast various role-play examples of coaching conversations and assess the effectiveness of each; what components make them good and what makes them great.
- Identify and recall what short affirmations and re-directs sound like and how to use them effectively during coaching.
- Apply the follow-up rules of success.
- Recognize the crucial role of empathy and how to apply/cultivate it in your leadership approach.
- Effectively use the support tools provided to create your action plan to improve performance management with your people and yourself.
Major Topics
The major topics covered in this course include:
- The litmus test for all of your decisions and actions
- Ethical principles when managing through change
- Pressures that threaten ethical change management
- Case studies of what can go sideways when ethics are not part of every stage of change
- Winning strategies for ethical self-regulation
