Unlock the secrets to transforming workplace and client conflicts into opportunities for growth and innovation. As accounting professionals play an increasingly influential role in organizational decision-making, the ability to transform conflict into opportunity is paramount. In this course, learn how to elevate your conflict resolution skills with methods grounded in "Crucial Conversations," "Fierce Conversations," and "Leading with Questions." Discover how to build stronger client and colleague relationships and model constructive communication behaviors. This class breaks down transformative strategies into actionable steps that every CPA can master. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation, you will be able to...
- Distinguish the importance of clarity in CPA communications
- Apply strategies to simplify complex financial information for diverse audiences
- Implement persuasive communication techniques to enhance professional influence
- Build trust-based relationships by leveraging credibility and transparency
- Analyze and learn from real-world case studies involving CPA-client interactions
- Employ active listening skills to reinforce client engagement and interpretation
- Utilize principles from Influencer to drive change and improve communication efficacy
Major Topics
The major topics that will be covered in this course include:
- How Inspirational leadership is the foundation that ethically drives results.
- Simplify the complex: Walk through the Results Model and discover practical how-to examples of execution.
- Hacks for getting great results with specific examples you can leverage in your business:
- The How: Empower your people to feel like an owner, managing difficult conversations well, leading with empathy and what that looks like, how it should feel, motivational coaching techniques to get your employee relationships back on track, and unleashing the power of appreciation and gratitude.
- The What: Powerful score-carding, transformational goal-setting conversations, and positive accountable follow- up.
