Unlock the secrets to transforming workplace and client conflicts into opportunities for growth and innovation. As accounting professionals play an increasingly influential role in organizational decision-making, the ability to transform conflict into opportunity is paramount. In this course, learn how to elevate your conflict resolution skills with methods grounded in "Crucial Conversations," "Fierce Conversations," and "Leading with Questions." Discover how to build stronger client and colleague relationships and model constructive communication behaviors. This class breaks down transformative strategies into actionable steps that every CPA can master. This event may be a rebroadcast of a live event and the instructor will be available to answer your questions during the event.
Learning Objectives
After attending this presentation, you will be able to...
- Distinguish the difference between a Compliance Strategy and an Integrity Strategy
- List the questions in the litmus test for your decisions and actions
- Recall ethical principles when managing through change
- Identify and give examples of how to put ethical principles into practice
- List the organizational pressures that threaten ethical change management
- Analyze case study of prizing outcomes over process
- Recall case study of poorly managed Change Agents and Networks
- Apply case study of poorly managed leadership alignment
- Assess case study of non-transparent leadership
- List the winning strategies for ethical self-regulation
Major Topics
The major topics that will be covered in this course include:
- The urgency of leading change now & the steps in leading change
- The power of crafting a vision that encourages buy-in
- The art and science of building strong partnerships
- Accelerating change through relationship networks
- Communication strategies for change
- Establishing a feedback culture for successful change
- Managing self in times of change
- Case studies and real-world scenarios
